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Lee Rodgers - Customer Retention Manager
A Day in the Life at Love Energy Savings...
Lee Rodgers - Customer Retention Manager
Every day I get into the office early and prepare for the tasks ahead. It’s time to fasten my seatbelt and get ready for the roller-coaster that is Love Energy Savings. I’m driven by a passion to succeed and the desire to see it though, reaping the rewards that come with keeping our valued customers satisfied.
I like to ensure every member of my team is happy, so I’ll set challenges and rewards to keep them motivated – which seems to work a treat!
About you and your team…
What are you responsible for?
As Retention Team Manager, my main responsibility is to take away all the stress from my team so they can concentrate on providing fantastic customer service. Their happiness is a top priority as it ensures our customers have a positive experience.
My team need to be constantly aware of the best prices available and any changes in the market so it’s also my responsibility to ensure they have that information as soon as it becomes available, both to increase their knowledge and to benefit our customers.
What do you LOVE about working at Love Energy Savings?
I love the forward-thinking nature of Love Energy Savings. There is always an opportunity to improve and develop, refining our processes and finding ways to make our customers love us even more. They are committed to ensuring these four walls encourage happiness, making sure our energy experts are well-informed and engaged in their roles, which ultimately benefits our customers!
Tell us about your career journey since starting at Love Energy Savings
I started my Love Energy Savings journey at the very heart of the company, as an energy expert. Over the last four years I have moved among the different teams which has given me the opportunity to really understand Love Energy Savings and gain a rounded view of the mechanisms behind the magic.
I’m certainly looking forward to continuing my journey here – there are no limitations.
When not working, what can you be found doing?
Having done the most exciting and energetic things in my prime, I currently spend time encouraging my son to do the same. Bar room sports are a favourite along with a good pint of real ale.
To meet more members of the Love Energy Savings family? Meet them here...
Want to join the team? To check out our current vacancies click here...