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Steve Rawlings - Head of Operations

A Day in the Life at Love Energy Savings...

Stever

Steve Rawlings - Head of Operations

My day usually begins with a management team catch up to discuss our focus for the day, discussing people, numbers and finding new ways of improving processes, ensuring our customers receive a first-class experience with us.

Most of my day is focused on making us even better than we are already, as I firmly believe there are always ways to improve. The support I receive from the rest of the business is second to none and I’m thrilled to be a part of such a great company. receive a first-class experience with us.

I’m a great believer in progress and self-improvement so I always round the day off with a self-assessment review of the day allowing me to plan actions accordingly.

About you and your team…

What are you responsible for?

I’m currently responsible for our call-centre operations - this consists of our Lead Generation department of 45 and the Team Leaders who directly manage them. I also oversee the New Business department, made up of 24 experienced energy experts and their Team Managers, as well as the Customer Retention team who look after our valued existing customers.

We have a new department starting up this year, comprising of 30 new employees and two new managers, this will also be under my jurisdiction.

These teams will be responsible for the initial contact we make with customers, informing them of potential savings they could be making on their business gas and electricity, gathering information on when their contract will end so we can ensure they do not roll over onto a more expensive tariff.

All in all, I’m responsible for nearly 120 Love Energy Savings employees, which is  a challenge but I love it.

What do you LOVE about working at Love Energy Savings?

I love the people, we have a great team at every level of the business and there’s always a friendly face to say hello to. It’s a lot easier to do a good job when you have a smile on your face. Nothing is ever too much hassle and I firmly believe that having a great team is the secret ingredient which helps take a company to the next level.

Tell us about your journey so far at Love Energy Savings

The journey so far has been so exciting and I’ve learnt something new every day. I started out as the New Business Manager, taking care of the Lead Generation and New Business teams. Cutting my teeth there, I was recently promoted to Head of Operations, working very closely with our Managing Director, Phil Foster.

Moving forward, I’m keen to soak up all the knowledge I possibly can and someday I may be lucky enough to hold a stake in the business.

When not working, what can you be found doing?

When I’m not at work I’m usually spending time with my family, especially my daughter. You can often find me getting stuck into a good TV series or film, I’m a massive movie buff. I’m also a Liverpool supporter so I try and get to the football when I can and catch up with their progress.

To meet more members of the Love Energy Savings family? Meet them here...

Want to join the team? To check out our current vacancies click here...