Rob Jackson - Head of Operations
A Day in the Life at Love Energy Savings...
Every day I have an early morning catch up with the Team Managers. It is important that I understand from the get-go what the main challenges will be that day so I can apply support where required.
I attend numerous meetings and team presentations throughout the week to ensure I am fully aware of everything that is going on in the business.
The average day also usually includes the need to liaise with the suppliers we work with to improve and forge solid relationships. I’m never bored that’s for sure!
About you and your team…
What are you responsible for?
I am responsible for all the both the Partner Support team and the Contact Centre. My aim to the ensure we collectively maximise the efforts across all teams in order to make life easier for our customers.
It’s imperative for me to ensure I’m steering the teams in the right direction, supporting them and creating the required resources. Each team member has a different role that forms the life cycle of a customer, but making sure they understand each component is equally important.
Keeping staff morale high is also key but ultimately I am responsible for ensuring we provide a seamless 5-star service and positive experience for our customers.
What do you LOVE about working at Love Energy Savings?
The culture is second to none here. The conditions and overall unique working environment bring the right people to the company and ensure they stay with us. Working for a company with such ambitious growth plans encourages me to work harder as I am motivated to help take the business to the next level.
The rewards are also pretty great, never have I worked anywhere with such lucrative perks! Everybody enjoys coming to work here.
Tell us about your career journey since starting at Love Energy Savings
I was hired into my current role in October 2015. I was attracted to the attitude shown by the staff, each one is committed to seeing the business succeed and I wanted to be a part of that.
Since joining, I have seen the company grow quite rapidly and I am very excited for the future.
When not working, what can you be found doing?
I enjoy spending time with my family and we have a very active social life geared mainly around my children. I enjoy playing golf at an “ok” level and support Everton Football Club. I am also the chef of the house and enjoy every element of cooking.
To meet more members of the Love Energy Savings family? Meet them here...
Want to join the team? To check out our current vacancies click here...