Shahid Ahmed - Lead Hub Manager
A Day in the Life at Love Energy Savings...
Every morning begins with analysis of the previous day’s performance before giving my team a motivational pep talk to get everyone going for the day ahead. I regularly have one-to-ones with my team to ensure they are happy and host active buzz sessions so we can all share ideas on how we can improve as a team. The rest of my day is spent monitoring calls, giving proactive feedback, compiling performance reports and generally ensuring everyone is getting the most out of their day.
About you and your team…
What are you responsible for?
The Lead Hub is usually a customer’s first point of contact with the business, so it is my job to tell them all about how Love Energy Savings can really benefit their business and ensure they are receiving the best customer service possible right from the word go. I take it upon myself to make sure all my agents are happy and feel valued, knowing how important they are to Love Energy Savings. By ensuring they are happy, I can rest assured that they will make our customers happy too.
What do you LOVE about working at Love Energy Savings?
Personally, I am incredibly motivated and results driven, therefore this position allows me to excel. It’s challenging and stimulating and I genuinely enjoy making a customer’s day by delivering 5-star service. The commitment the company shows to my personal development is also a huge perk as it shows Love Energy Savings is genuinely dedicated to staff progression.
Tell us about your career journey since starting at Love Energy Savings
I joined the Love Energy Savings team as a Lead Hub agent in November 2014. I knew I wanted to work here as soon as I was given a tour around the building on the day of my interview, the buzz and energy was just something I had never experienced before. Soon after starting, I was offered the chance to study a BTEC in Management, funded by the company. I was thrilled and, after putting in the graft, I was promoted to Team Manager by January 2015.
It just shows that if you are committed and work hard, you will be rewarded.
When not working, what can you be found doing?
My high energy approach is not just confined to work. I love a kick about, playing tennis and hitting the gym but I am also a massive foodie so I do enjoy eating out and trying out different restaurants to re-fuel.
To meet more members of the Love Energy Savings family? Meet them here...
Want to join the team? To check out our current vacancies click here...