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At Love Energy Savings, our mission is simple – to get you on the best energy tariff for your needs. We pride ourselves on offering a free, no obligation service that allows you to change your supplier and start making significant savings, with the least amount of hassle.

If, like many, you have been struggling to meet the cost of your gas and electricity usage, and you now have outstanding debts against your name, you may be wondering whether you are eligible to move over to a company offering cheaper gas and electricity prices. Whilst it is true that energy suppliers have a right to refuse your request to switch suppliers if you have outstanding debts, the rules on whether you can switch will depend on the type of meter you have in your home.

Your Rights As a Prepayment Meter User

If you have a prepayment meter, you will be free to move over to a new energy supplier and transfer debts of up to the value of £500 for gas and £500 for electricity over to your new provider. This process is referred to as the Debt Assignment Protocol (DAP). You will be required to use your prepayment meter with your new supplier until you have paid off your debts. However, once you have cleared your debts, you should be able to shop around for a cheaper gas and electricity prices.

Your Rights As a Standard Meter User

If you have a standard meter and you owe money to your current energy supplier, you will only be able to switch to a new supplier once you have paid off your debts. In this instance, your current supplier must write to you and outline its reasons for blocking your request to switch. It should also provide you with advice on managing your debts, improving your energy efficiency, and finding cheaper gas and electricity prices by switching tariffs. In this situation, you can always come to Love Energy Savings for help, we are fully trained at this kind of thing and can take care of negotiations for you to ensure you only pay back what you have to.

Paying Off Your Energy Debts

You can pay off your debts by providing your supplier with a one-off payment or by signing up to a repayment plan. If you fail to keep to a repayment plan, your supplier may decide to put you on a prepayment meter. This will help you to reduce your debts whilst you pay for the energy you are currently using.


If you are unsure about any aspect of your home or business energy contract, just get in touch with the Love Energy Savings team.