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Cambridge Water - Business Water Supplier Review 

Ofwat regulates the domestic and commercial water market in the UK. On the 1st of April 2017, it passed regulations that allow business owners to choose their own water retailer. The business water market is now deregulated

Before the market was deregulated, business owners had to enter into contracts with the wholesaler that supplied water to their regions. Now, wholesalers sell water to retailers. Water retailers add a small percentage to wholesale water prices to cover customer-facing activities. 

Commercial water consumers have more options than ever before. Cambridge Water business water is just one of the options available to savvy business owners. The deregulation of the market has allowed business owners to pose questions about prices, services, and customer support practices.

Related article: who are Ofwat?

Introduction to Cambridge Water

Cambridge Water was first founded in 1853. It is one of the longest-standing commercial water suppliers that is still active on the market. By 2011, HSBC was acting as a custodian owner of Cambridge Water. HSBC sold the company to South Staffordshire Plc. Cambridge Water officially became part of South Staffordshire Water Plc in 2013. 

This business water giant has more than 351,000 customers. It is unclear how many business and domestic consumers it suppliers. People all over Cambridge rely on Cambridge Water business water. The supply area covers everywhere from Cambridge to Ramsey in the North, Gamlingay in the West, Balsham in the East, and Melbourn in the South. 

The brains behind Cambridge Water are busy creating seamless services behind the scenes. This supplier looks ‘way off into the future’ to anticipate the demand for water and any potential shortage problems. It is a member of Water Resources East, an organisation that works in partnerships to curate a sustainable supply of water for Eastern England. 

Like a lot of commercial water suppliers, Cambridge Water also understands the importance of environmental programmes. It focuses on improving its biodiversity commitments, reducing its carbon footprint and leaks, and encouraging customers to take a greater interest in water efficiency. Prospective customers can find further information about Cambridge Water’s efforts on the performance dashboard and strategies pages.

Cambridge Water Commercial Water Services

Consumers will struggle to find information about exact services. Non-domestic customers cannot even access their accounts on the Cambridge Water website. Non-household retail services migrated to Source for Business on the 1st of April 2017.

Cambridge Water is a commercial water supplier. It relies on retailers to purchase its water, repackage its offering, and enter into contracts with consumers across the UK. It encourages prospective customers to head to Open Water (a company that helps business water consumers navigate through the deregulated water market) for more information. 

Cambridge Water Business Water Reviews

Customer reviews are an important consideration for consumers who are surveying the market. By researching reviews from existing customers, prospective customers can avoid a lot of stress down the line. 

At Love Energy Savings, we help business owners find a supplier that meets all of their needs. This includes customer service needs. With transparent review websites such as  Trustpilot gaining momentum, more and more suppliers now understand the importance of implementing strong customer service practices. 

Surprisingly, very few existing Cambridge Water business water customers have left reviews on Trustpilot. This supplier has 2.5/5 stars on Trustpilot and an overall rating of poor. The rating is compiled from 10 reviews. Only 10% of customers think that the services are excellent, whereas 70% think that the services are bad. Excellent reviews mention quick resolution times and poor reviews warn new customers to beware of the ineffective customer service team. This Trustpilot account represents both domestic and commercial water customers.

Some companies create new Trustpilot accounts to direct prospective customers away from negative reviews on original accounts.

Cambridge Water Average Business Water Prices

Due to the fact that Cambridge Water is a commercial water supplier and not a retailer, business water consumers will not be able to find relevant water prices on the website.

Business owners can only find information about wholesale non-primary charges that apply to retailers who want to purchase Cambridge Water’s services. 

Why Switch Commercial Water Suppliers?

There are lots of reasons why business owners might want to switch water suppliers. Water utilities are an essential yet often overlooked part of business expenses. When business owners begin to research other suppliers, they might find that the grass is greener. At Love Energy Savings, we help business owners switch water suppliers.

Here are some of the reasons why business owners might want to switch suppliers. 

    • Lower prices - It is no surprise that commercial water customers want to find the best prices possible. Before the deregulation of the market, business owners did not have a choice. They had to pay the rates set out by their regional water supplier. Now, business owners can survey the market and find a supplier that offers lower unit prices. Even the smallest changes can make a big difference, especially for large businesses that use tens of thousands of litres of water each year. 
    • Fixed rates - Lots of business owners dream of securing fixed rates and long-term contracts. Not every business benefits from fixed rates, because they are often built into one, two, and three-year contracts. Whereas startup business owners might prefer flexibility, owners of established businesses can see the benefits of fixed business water rates. 
    • Tailored services - Water retailers are creating more and more tailored packages. Retailers understand the importance of catering to different needs. Small, medium, and large businesses can now secure tailored packages. Responsive water retailers are just around the corner.  
    • Better customer support - Cambridge Water business water customers know how important customer support is. Some suppliers put better customer support practices in place than others. We encourage business owners to survey the market to find the best support for their needs. This can eliminate frustrating hours spent on the phone. 
    • Environmentally-friendly practices - In the competitive deregulated market, environmental practices are more of a hot topic than ever. Lots of suppliers invest in eco-friendly programmes. Some of the programmes directly support the environment by protecting streams and lakes whereas others focus on building infrastructure to streamline pathways for water. 

How to Switch Business Water Suppliers?

Switching suppliers does not have to be complicated. 

Lots of business owners feel stressed before they even begin! At Love Energy Savings, we have helped thousands of business owners across the UK find commercial water retailers that better suit their needs. 

The first stage in this process is finding a water retailer. Our comparison generator provides business owners with a list of retailers in under 60 seconds. Pop your details into our generator, sit back, and let the generator do its magic. 

Once you have a list of business water retailers, you can find suitable services at a moment’s notice. Sit back, and let us handle the rest. Our service is designed to streamline the switching process. Business owners rely on us for hassle-free procedures that allow them to focus on the bigger picture. 

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