Ofwat, the regulatory body that manages the water market, deregulated the business water market in April of 2017. Now, the market is divided into wholesalers, retailers, and consumers. Water retailers such as Everflow Water are under a lot of pressure to create tailored services and concise packages.
There are lots of different water suppliers to choose from. Commercial water consumers who shop around can access tailored services. Small, medium, and large business owners can secure water from companies that understand their unique needs.
Everflow Water is just one of the water suppliers that claim to offer tailored services. Like a lot of suppliers, Everflow Water makes bold claims. Our experts have reviewed this supplier based on customer service ratings, packages, and transparency.
Related: who are Ofwat?
Introduction to Everflow Water
Everflow Water was first launched in 2015 and has since amassed hundreds of thousands of customers. It focuses on providing SMEs across the UK with ‘environmentally-friendly water supply services.’ It also aims to ‘make utilities simple’, which is a green flag for commercial water consumers who want to spend more time on customer procurement and other necessities.
Prospective Everflow Water business water customers will be pleased to know that this supplier has been recognised in recent years. It was included in utilities’ 10 best companies to work for in 2021, a finalist for the most innovative new technology of the year at the Water Industry Awards, and a finalist for the service industries entrepreneur of the year award at the Natwest GBEA.
Everflow Water is ‘committed to giving back.’ It has provided clean water to over 500 families worldwide, become the first UK water supplier to offer 100% carbon neutral supplies, and launched its own water efficiency scheme to encourage businesses to save water where they can. Even better, Everflow Water is another of the growing list of suppliers that have signed the SME Climate Agreement and pledged to hit Net-Zero by 2050.
This commercial water supplier has six core values, one of which is to ‘do the right thing.’ For every 250 customers that switch, it builds a well in a water-scarce community.
Everflow Water Commercial Water Services
Everflow Water specialises in water services for SMEs. Unlike a lot of suppliers on the market, Everflow Water creates tailored services for businesses that might not bring the most money in. SMEs can expect comprehensive, personalised services.
This business water supplier provides SMEs with transparent charges that are comprised of wholesale rates plus a fully fixed, great-value service fee. It also offers customers ‘no saving, no fee’ water audits, an award-winning billing platform, and simple, paperless billing.
There is not much information about Everflow Water’s fresh water or wastewater services online, but this supplier does provide customers with a help and support page. Everflow Water business water customers can read about COVID support and emergency support on the website. Everflow Water gives customers a breakdown of the steps that they need to take when they have no water, a burst pipe, or a leak.
Everflow Water Business Water Reviews
Service-based companies are under more pressure than ever to provide comprehensive services. Sites such as Trustpilot act as a platform for existing customers to express their opinions. They are also a perfect opportunity for prospective customers to learn more about customer services.
Given the fact that Everflow Water is a relatively new supplier that offers niche services, it has amassed a lot of reviews. Over 1,000 commercial water consumers have reviewed this supplier. It has 4.5/5 stars on Trustpilot, which is one of the best ratings of all the suppliers that we have surveyed.
80% of existing customers think that the services are excellent, whereas only 11% think that the services are bad. Excellent reviews applaud the ‘brilliant service’ and mention representatives by name. Bad reviews complain about ‘chaotic bills’ and ‘paying for someone else’s water.’
Prospective Everflow Water business water customers will be happy to learn that a representative replies to all reviews. This is one of the biggest signs that suppliers care about customer service. Issues cannot always be avoided, but Everflow Water goes the extract mile to resolve them.
Everflow Water Average Business Water Prices
When the water market was deregulated, water suppliers had to make significant changes to their services and customer-facing activities. Now, the water supply market is split into water wholesalers and retailers. Wholesalers are responsible for maintaining the water networks across the UK. They sell water to retailers, who add a small fee on top of wholesale prices to cover their customer-facing activities.
This change has prompted a lot of commercial water suppliers to be transparent about their services and charges. Prospective customers can browse through a range of supplier websites and find documents that detail charges.
Unfortunately, it is difficult to find information about Everflow Water business water charges online. Instead of providing customers with comprehensive documents like a lot of other suppliers, Everflow Water simply states its formula. Customers will see two charges on their bill; a wholesale rate and a service fee.
Related: how businesses can save money on water
Why Switch Commercial Water Suppliers?
More and more commercial water suppliers are taking advantage of their new right to switch suppliers. There is no end to the number of reasons why a business owner might want to switch suppliers, but here are some of the most common.
- Charges - Unit rates are important, but they are not the most important consideration for business owners who want comprehensive services. That being said, lots of excellent suppliers are willing to offer lower unit rates to secure more customers. The easiest way to secure lower rates is to switch suppliers.
- Transparency - Transparency is an important part of switching suppliers. Water consumers have more options than ever, which means that suppliers have to provide them with relevant, concise information. Everflow Water business water customers understand how important transparency is, especially when it comes to unit prices.
- Environmental programmes - Environmental concerns are higher in the public consciousness than ever. All kinds of businesses across the UK are under pressure to meet eco-friendly goals and reinvest in the environments that they draw upon.
- Charity involvement - Lots of water suppliers are involved in local or even international charities. Charity involvement is a green flag for business owners who care about creating positive change. A lot of water suppliers are involved in WaterAid, a charity that focuses on providing people in third-world countries with clean water.
- Customer service - It has never been easier to switch to a supplier that has a good customer service rating. When problems occur, it is important for business owners to have a customer service support system that they can rely on.
So, can you change business water suppliers?
How to Switch Business Water Suppliers?
This is one of the most common questions that business owners ask us. We exist to make switching as simple as possible. To reach this goal, we have removed the biggest barrier in the way of business owners. We have spoken to thousands of business owners all over the UK and they all agree that researching suppliers is too time-consuming.
Commercial water suppliers do not have time to survey all the suppliers on the market. With our business water comparison generator, they do not have to. Our experts have spent hours looking into reputable suppliers such as Everflow Water. They can pair business water suppliers with customers within 60 seconds.
Our comparison generator is very easy to use. It takes just 60 seconds to input details. Business owners can simply click ‘compare now’ and browse through a range of suppliers. It really is that easy!
Still unsure about the switching process? Browse through our business water page to find out how we can help you switch suppliers.