UK Business Water Suppliers Guide
Since the deregulation of the water market, it has never been easier to switch business water suppliers.
Ofwat deregulated the water market in April of 2017. Now, business owners have more choices than ever before. They do not have to accept the rules and charges set out by the supplier in their region. They can research a range of suppliers and find one that reflects their values.
Commercial water suppliers are taking more interest in environmental, social, and community endeavours than ever before. Unit rates are no longer the most important consideration for business owners who want to switch suppliers. By investing in ethical causes, suppliers hope to secure more new customers.
Business water customers can research suppliers before committing. This is especially useful for consumers who are interested in big names in the industry such as Yü Water. Our experts assess Yü Water on its services, customer support practices, and unit rates to discover whether it meets customer expectations.
Yü Water is a part of Yu Energy. CEO Bobby Kalar created Yu Energy with a vision in mind. Bobby ran a care home business and soon became frustrated by poor customer services and inflated prices from his water supplier. He developed a unique understanding of what small, medium, and large business owners need from water suppliers.
Yü Water business water customers can expect tailored services. This commercial water supplier delivers fresh water and wastewater services to over 20,000 non-domestic customers in the UK.
Although it claims to be an eco-conscious supplier, Yü Water could be more upfront about its environmental programmes. Prospective customers have to click through the news section to find out how the company is supporting environmental causes. Even then, information about environmental programmes is sparse.
This supplier also offers a range of other business utilities. Business owners can read about Yü Water’s pure green energy. There is also a lot of information about COVID-19 and its effects on businesses in the news section.
This supplier has a dedicated commercial water page. It offers fresh water, wastewater and sewage, and trade effluent services to business owners all over the UK.
Yü Water is unique in that it caters its services to small, and large businesses. Small businesses are those that use up to 5,000 cubic metres a year and large businesses are those that have an annual water usage of over 5,000 cubic metres.
Yü Water business water customers can also access a Multi-Fuel Plan that allows them to ‘combine and save on gas, electricity, and water.’ Lots of business owners choose Yü Energy so they do not have to deal with multiple bills from different utility suppliers.
Commercial water customers must remember that they need specific permission to release trade effluent. Trade effluent is defined as a liquid produced on non-domestic premises for non-domestic purposes. An example of this is liquid that is produced as part of the day-to-day operations of a commercial car wash.
Concerned about the amount of wastewater your business uses? Read through our guide on how to reduce business wastewater.
Yü Water makes bold claims about customer service. CEO Bobby Kalar decided to create the company as a result of his own poor experiences with business utility customer services. Yü Water promises to pick up calls in three rings - that is just eight seconds!
Trustpilot accurately represents how current customers feel about the services that they receive. Existing Yü Water business water customers can leave reviews on Trustpilot and prospective customers can assess the situation.
Yü Water is part of Yü Energy. Yü Energy has 3.8/5 stars on Trustpilot and an overall average of great. 71% of customers think that the services are excellent, whereas only 17% of customers think that the services are bad. Commercial water customers should remember that all kinds of customers will leave reviews on this account.
Excellent reviews mention customer service representatives by name and applaud effective, clear communication. Bad reviews warn business owners to ‘avoid the company at all costs.’ A representative from Yu Energy replies to all the negative reviews with advice and apologies.
Water consumers all over the UK can find transparent charges online. Since the deregulation of the water market, there has been a lot of competition between suppliers. To engage with more potential customers, lots of suppliers have taken strides to be as transparent as possible.
Unfortunately, prospective Yü Water business water customers will struggle to find transparent charges information on the website. Even the business water plans and tariffs page does not mention exact unit rates. However, business owners can read about the different types of tariffs on offer.
Small businesses can access a plan called Cost Plus. It is a ‘simple, transparent plan that reflects the current wholesale price plus a fixed service fee’. Businesses in Wales that use more than 50,000 cubic metres each year are also eligible for this package.
The Freedom Plan is designed for business owners who want a flexible tariff. The prices are fixed and reviewed regularly. Customers have a 30-day notice period to exit the contract.
Read through our water efficiency guide to reduce monthly utility bills without switching suppliers.
Commercial water consumers might want to switch suppliers for a number of reasons. It is a common misconception that unit rates are the only reason why business owners switch suppliers.
We have spoken to thousands of business owners from across the UK and helped them make the leap. Here are some of the most common reasons why business water customers switch suppliers.
So, how can business owners switch water suppliers?
The switching process does not have to be complicated. At Love Energy Savings, we exist to make switching suppliers simple and hassle-free. With our support, thousands of business owners all over the UK have made the switch.
Lots of commercial water consumers are reluctant to spend hours researching different suppliers. The realities of running a business can eliminate any free time that a business owner has. That is why we have created a business water comparison generator.
Our comparison generator is loaded with all the best suppliers on the market. Business owners can input their information, click ‘compare now’, and wait for 60 seconds. In less than a minute, a list of suitable suppliers will pop up. Business owners can choose a supplier and let us handle the rest.
Still confused about the switching process? Visit our business water page for more information.