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Our Customer Promise 

We have a rich history of placing the customer at the heart of everything we do. Our commitment to helping UK SMEs save money on their business utilities has been the driving force behind our brand. 

We have been successful with our commitment backed by our ‘Excellent’ rating in Trustpilot based on over 16,000 reviews. 

Whilst we always strive to provide our customers with first-class service, occasionally things don’t go to plan. We hold ourselves to the highest standards and we are committed to keeping our promises. 

We have outlined our promises to you below: 

1. Confidentiality 

We will respect your privacy. Wherever we compare prices across our energy and business utility products’, you can be assured that we will only request the information we need to provide you with this service. We may ask for some technical information so we can provide an accurate comparison. 

We will never sell or pass your information on to any third parties. We will only use your information to save you and your business money with our products and services. 

2. Upholding Industry Standards 

We are committed to leading the way when it comes to regulation in our markets. Whilst there may be a lack of official government regulation, we ensure that we are always honest, open and transparent. We are very much self-regulated but we are a dedicated opt-in member of the TPI Code of Practice

3. No Junk From Us 

Everyone gets frustrated when they’re bombarded with junk mail. Any emails we send you will always contain genuinely useful information about your business utilities. You will only receive emails from Love Energy Savings and we will never allow third parties to contact you. 

If our emails are getting a bit too much, you can unsubscribe at any time. We are always eager to listen to any feedback you have. 

4. We Work For You 

Our experience suggests that customers want an honest, fast and hassle-free service to switch their business utilities. This is exactly our mission. Our advanced technology allows our customers to find competitive prices and switch their services online. But we do not stop there. As we work for our customers, we are just a phone call away should you like to talk to one of our award-winning customer service team members. 

Our service simply allows you to search a panel of trusted suppliers across multiple services to provide you with all the information you need to make an informed decision based on your requirements. 

We will never pressure you to switch suppliers and if we can find you a better deal with your current supplier without switching you, we will. 

Should you wish to provide us with feedback or file a complaint (although we hope you never will) you can find our Complaints Policy here.

5. No Hidden Charges 

Nobody likes a nasty surprise, so we’ll never attach any additional charges to any of our energy comparisons.

We are always happy to be completely transparent about our prices. It is free to complete comparison on our engine; you will never be charged for simply enquiring.

Upon your contract going live with your new supplier, we will either be paid an introduction fee or paid an amount, which is included within your price, over the life of your contract.  The fee is contingent on your actual energy consumption over the lifetime of the contract.

For more information on our prices, you can read all about our Fair Pricing Policy here.

6. Efficient, Fast and Reliable 

We have made our utility comparison engines as quick and easy to use as possible. We only ask for the minimum information needed for a comparison to help speed up the process. Our experts are all given extensive training to efficiently guide the process of switching your services. 

You don’t have to just take our word for it! We are extremely proud to boast a 5-star rating on Trustpilot based on over 16,000 reviews. 

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