Our Complaints Policy
Here at Love Energy Savings we are passionate about giving our customers an exceptional service.
Should something go wrong, or you are unhappy with the service you have received, please get in touch with us at the earliest opportunity so we can look to put things right as soon as possible.
If you remain dissatisfied with the resolution initially provided, you can escalate your concerns to a Resolution Handler.
Should the Resolution Handler not be able to resolve your complaint, you have the option to escalate your concerns to an Escalated Resolution Handler.
If the Escalation Resolution Handler is unable to resolve your complaint, you have the option to escalate your concerns to the final stage of our complaint process, the Resolution and Quality Assurance Manager.
At each of the above four stages, we will endeavour to resolve your concerns within 5 working days.
- Telephone - 01204 859 983 or 01204 867 528
- E-mail – [email protected]
- Post – Love Energy Savings, Unit 2 Springfield Court, Summerfield Road, Bolton, BL3 2NT