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Our Complaints Policy

Here at Love Energy Savings we are passionate about giving our customers an exceptional service.

Stage 1
Should something go wrong, or you are unhappy with the service you have received, please get in touch with us at the earliest opportunity so we can look to put things right as soon as possible.

Stage 2
If you remain dissatisfied with the resolution initially provided, you can escalate your concerns to a Customer Experience Consultant.

Stage 3
Should the Customer Experience Consultant not be able to resolve your complaint, you have the option to escalate your concerns to the Customer Experience Manager.

At each of the above three stages, we will endeavour to resolve your concerns within 5 working days.


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