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Our Complaints Policy

Here at Love Energy Savings we strive to give our customers an exceptional service, however we understand that occasionally things can go wrong. 

If this happens, we’d really like your feedback - not only does it allow us to explain and apologise to you, it also helps us to develop our customer experience strategy. If you have a concern or are dissatisfied in some way our Customer Experience team will do their best to help resolve the situation in a fair and transparent manner.

Every complaint is assessed fairly, consistently and promptly - check out our handy infographic below to find out how to contact us with feedback.