How to cancel a broadband contract

It is widely known that new customers get the best broadband offers. It pays to regularly compare broadband deals. If you find a great deal, you may be wondering if you can cancel your broadband contract.

The simple answer is yes. But it is complicated. If you’re tied into a contract you will be liable to pay early termination fees. There are instances when it is beneficial to pay these fees. There are also periods when you can cancel without being penalised.

Cancelling my broadband contract without fees

If you have recently selected a new deal but you have come across a better deal, you can cancel within the first 14 days. This is called a cooling-off period. You will not be charged a termination fee.

Broadband contracts are usually 12, 18 or 24 months. Some of the smaller broadband providers offer pay-as-you-go deals. You can also get 30-day agreements, although they are less common. Each provider has slightly different charges when it comes to cancelling contracts. Information about these charges can be found below for some of the most popular suppliers.

What other exceptions are there:

• It’s one month until the end of your contract. You can serve notice and switch suppliers without charge.
• The terms of your contract change. Broadband providers sometimes increase monthly payments. They will always write to you to tell him. You will then have 30 days to let them know if you wish to cancel. You will not be charged for terminating the agreement.
• Ofcom is the regulator for telecommunication companies. Their policies state if you have an issue with your provider, you have the right to switch. If you can demonstrate, your supplier is in breach of contract, you can cancel for free. This includes a consistent lack of internet access. It is sensible to make a note of your communication with your provider. You can contact the Communications Ombudsman for support.

You can use our online comparison tool to find the latest deals.

 

Cancellation fees for Virgin Broadband Contracts

Each cancellation fee for Virgin Media is different. How much you are charged depends on the services you have. However, the fee is capped at £240. You will never pay more than this.

Virgin Media have provided this information around the cancellation fees for broadband-only.

Broadband only packages	Monthly cost	EDF per month remaining
M50 Fibre Broadband	£38	£30.54
M100 Fibre Broadband	£44	£35.52
M200 Fibre Broadband	£50	£40.5
M350 Fibre Broadband	£56	£45.48
M500 Fibre Broadband	£62	£50.46
Gig1 Fibre Broadband	£62	£49.98

Source: Virgin Media

You would pay the EDF fee amount multiplied by the number of months left on your contract. For example, for M50 Fibre customers with 4 months left on their contract, they would pay £122.16. You will also have to return any equipment to Virgin.

Cancellation fees for Sky Broadband Contracts

Sky has set monthly prices for their termination fees. Here are the prices for early termination:

Product	Monthly Early Termination Charge
Sky Broadband 12GB	£6.17
Sky Broadband Unlimited	£10.90
Sky Broadband Unlimited Pro	£12.97
Sky Broadband Everyday	£2.57
Sky Broadband Connect	£18.79
Sky Fibre/ Fibre Lite	£2.89
Sky Fibre Max	£12.89
Sky Fibre Unlimited	£11.15
Sky Fibre Unlimited Plus	£12.25
Sky Fibre Unlimited Pro	£16.88

Source Sky

Simply multiply the early termination fee by the number of months left on your contract. For example, for a Sky Fibre Unlimited customer with 4 months left of their contract, it would cost £44.60.

 

Cancellation fees for TalkTalk Broadband Contracts

TalkTalk has set monthly prices for their termination fees. Here are the prices for early termination:

Product	Monthly Early Termination Charge
Fast Broadband	£10.80
Fibre 35	£10.20
Fibre 65	£10.20
Fibre 150	£10.20
Fibre 250	£10.20
Ultra Fibre Optic	£19.20

Source: TalkTalk

Simply multiply the early termination fee by the number of months left on your contract. For example, for a Fibre 250 customer with 4 months left of their contract, it would cost £42.40.

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