Having earned a reputation as a great supplier receiving fantastic customer satisfaction, First Utility became Shell Energy during 2018 when it was acquired by the business. Prior to that, it was the seventh-largest UK supplier, sitting just outside of the Big Six.
Not afraid to try new technologies, First Utility was the first supplier in the UK to offer smart meters to their residential customers. Today, First Utility — now Shell Energy — has over 700,000 customers. In October 2019, Shell announced it has acquired Hudson Energy Supply, the parent company of Green Star Energy, which will see their customer numbers rise to close to one million.
Shell Energy supplies 100% renewable electricity to energy to its customers as standard, along with gas, smart home technology and broadband, all with an exclusive rewards programme for its customers. While it doesn’t currently generate any of its own electricity, Shell purchases electricity from international markets to ensure all demand is fully met.
Ownership
Shell Energy Retail Ltd is owned by Royal Dutch Shell plc, incorporated in England & Wales. Formerly First Utility, the company was founded in 2008 by Mark Daeche, Marcus Citron, and Darren Braham, a spin-off from First Telecom targeting the domestic and business energy markets.
Location
Shell Energy’s postal address is listed as:
Shell Energy,
PO BOX 6363,
Coventry,
CV3 9LR.
You can call Shell Energy on their customer service line: 0330 0945800. Their customer service team is available by phone from 8 am to 6.30 pm weekdays and 9 am to 4 pm on Saturdays. You can also use their live chat facility on their website.
Alternatively, a Love Energy Savings representative can handle all communications with Shell should you choose to switch to or from a Shell Energy tariff through our comparison engine.
Shell Energy prices and tariffs
Business Tariffs
Shell Energy offers fixed tariffs to their business customers via a monthly Direct Debit. A complimentary smart meter is installed so meter readings are always accurate. Your account manager will look after your account, helping you to maximise your energy usage.
Residential Tariffs
Shell Energy offer a range of tariffs with a variety of options to suit your needs. All tariffs come with 100% renewable electricity. As a Shell customer, you also receive 3% off at Shell service stations.
Fixed
Lock-in pricing for whatever duration suits, Shell Energy has got a whole host of options to fit your circumstances.
- Fixed March 2021 - Fixed for 14 months. 100% renewable electricity. Price rise protection until March 2021. Exclusive rewards with Shell Go+. Broadband discount available.
- Fixed July 2021 plus Smart - Fixed for 18 months. 100% renewable electricity. Price rise protection until July 2021. Exclusive rewards with Shell Go+. Broadband discount available.
- Fixed October 2021 plus Nest Thermostat E - Fixed for 21 months. 100% renewable electricity. Price rise protection until October 2021. Exclusive rewards with Shell Go+. Includes a Google Nest Thermostat E RRP £199.
- Fixed October 2021 - Fixed for 33 months. 100% renewable electricity. Price rise protection until October 2022. Exclusive rewards with Shell Go+. Broadband discount available.
Variable
Shell Energy’s variable option could see you pricing changing, should you wish to protect yourself from unexpected price rises it’s worth going for a fixed option, but if the flexibility it offers is for you then this might be the tariff to choose.
- Flex 2 v2 - Fully flexible. 100% renewable electricity. Exclusive rewards with Shell Go+. Broadband discount available.
Supply source
Shell Energy is focused on providing cleaner energy to their customers to protect the planet. That being the case, it generates 100% of its electricity from renewable sources.
Compare these statistics to the typical fuel mix from UK suppliers in our wholesale energy guide.
Financial Performance
The latest financial figures for Shell Energy are from End of 2018. They are as follows:
| Metric | 2018 | 2017 |
|---|---|---|
| Turnover | £850.4m | £858.3m |
| Gross profit | £115.9m | £133.5m |
| (Loss)/Profit for the Year | (£20.3m) | £23.9m |
You can view a full statement for Shell Energy’s financial report here.
Awards
Shell Energy, formerly First Utility, started the new brand with a promise to their customers to deliver 100% renewable energy. Its awards in the area of ‘new energy’ build on its foundation of strong customer service.
- 2019 Energy Intelligence Award For Leadership In New Energy
- First Utility - 2017 Customer Service of the Year Award for Utilities
Cancellation policy
If you’re still in your cooling-off period with Shell Energy, you can leave without having to pay an exit fee. Should you want to leave after that point, you’re free to do so, but an exit fee will be charged. If you’re within 49 days of the end of your tariff, you won’t be charged an exit fee to leave Shell Energy.
When moving supplier, be aware of any debit balances on your account. You’ll need to pay these upon leaving.
Green performance
Shell Energy provides 100% renewable electricity to its customers and it’s all certified by Renewable Energy Guarantees of Origin (REGOs). The business also contributes to nature-based carbon offset programs that focus on protecting the natural forest ecosystems which help to reduce CO2 emissions globally.
Understanding your
Shell Energy bill
Your statements and bills can be viewed in your YourEnergyApp, but you’ll be emailed when your bill is ready.
Your online or paper bill will tell you:
- Account and bill details
- Statement summary
- Payment details
- Could you pay less
- About your tariff
- About your usage
- Electricity charges
- Electricity supply number
- Gas charges
- Gas supply number
How to switch to Shell Energy
Love Energy Savings can handle a switch to Shell Energy for you. We’ll get everything sorted for you by liaising with your current provider and the Shell Energy team.
Enter your details here to generate a quote for your home and then simply choose the tariff that's right for you.