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Having earned a reputation as a great supplier receiving fantastic customer satisfaction, First Utility became Shell Energy during 2018 when it was acquired by the business. Prior to that, it was the seventh-largest UK supplier, sitting just outside of the Big Six.

Not afraid to try new technologies, First Utility was the first supplier in the UK to offer smart meters to their residential customers. Today, First Utility — now Shell Energy — has over 700,000 customers. In October 2019, Shell announced it has acquired Hudson Energy Supply, the parent company of Green Star Energy, which will see their customer numbers rise to close to one million.

Shell Energy supplies 100% renewable electricity to energy to its customers as standard, along with gas, smart home technology and broadband, all with an exclusive rewards programme for its customers. While it doesn’t currently generate any of its own electricity, Shell purchases electricity from international markets to ensure all demand is fully met.

Ownership

Shell Energy Retail Ltd is owned by Royal Dutch Shell plc, incorporated in England & Wales. Formerly First Utility, the company was founded in 2008 by Mark Daeche, Marcus Citron, and Darren Braham, a spin-off from First Telecom targeting the domestic and business energy markets.

Location

Shell Energy’s postal address is listed as:

 Shell Energy,

PO BOX 6363,

Coventry,

CV3 9LR.

You can call Shell Energy on their customer service line: 0330 0945800. Their customer service team is available by phone from 8 am to 6.30 pm weekdays and 9 am to 4 pm on Saturdays. You can also use their live chat facility on their website.

 Alternatively, a Love Energy Savings representative can handle all communications with Shell should you choose to switch to or from a Shell Energy tariff through our comparison engine.

Shell Energy prices and tariffs

Business Tariffs

Shell Energy offers fixed tariffs to their business customers via a monthly Direct Debit. A complimentary smart meter is installed so meter readings are always accurate. Your account manager will look after your account, helping you to maximise your energy usage.

Residential Tariffs

Shell Energy offer a range of tariffs with a variety of options to suit your needs. All tariffs come with 100% renewable electricity. As a Shell customer, you also receive 3% off at Shell service stations.

Fixed

Lock-in pricing for whatever duration suits, Shell Energy has got a whole host of options to fit your circumstances.

  • Fixed March 2021 - Fixed for 14 months. 100% renewable electricity. Price rise protection until March 2021. Exclusive rewards with Shell Go+. Broadband discount available.

 

  • Fixed July 2021 plus Smart - Fixed for 18 months. 100% renewable electricity. Price rise protection until July 2021. Exclusive rewards with Shell Go+. Broadband discount available.

 

  • Fixed October 2021 plus Nest Thermostat E - Fixed for 21 months. 100% renewable electricity. Price rise protection until October 2021. Exclusive rewards with Shell Go+. Includes a Google Nest Thermostat E RRP £199.

 

  • Fixed October 2021 - Fixed for 33 months. 100% renewable electricity. Price rise protection until October 2022. Exclusive rewards with Shell Go+. Broadband discount available.

 

Variable

Shell Energy’s variable option could see you pricing changing, should you wish to protect yourself from unexpected price rises it’s worth going for a fixed option, but if the flexibility it offers is for you then this might be the tariff to choose.

 

  • Flex 2 v2 - Fully flexible. 100% renewable electricity. Exclusive rewards with Shell Go+. Broadband discount available.

Supply source

Shell Energy is focused on providing cleaner energy to their customers to protect the planet. That being the case, it generates 100% of its electricity from renewable sources.

Compare these statistics to the typical fuel mix from UK suppliers in our wholesale energy guide.

 

Financial Performance

The latest financial figures for Shell Energy are from End of 2018. They are as follows:

Metric 2018 2017
Turnover £850.4m £858.3m
Gross profit £115.9m £133.5m
(Loss)/Profit for the Year (£20.3m) £23.9m

You can view a full statement for Shell Energy’s financial report here.

Awards

Shell Energy, formerly First Utility, started the new brand with a promise to their customers to deliver 100% renewable energy. Its awards in the area of ‘new energy’ build on its foundation of strong customer service.

  • 2019 Energy Intelligence Award For Leadership In New Energy
  • First Utility - 2017 Customer Service of the Year Award for Utilities

Cancellation policy

If you’re still in your cooling-off period with Shell Energy, you can leave without having to pay an exit fee. Should you want to leave after that point, you’re free to do so, but an exit fee will be charged. If you’re within 49 days of the end of your tariff, you won’t be charged an exit fee to leave Shell Energy.

When moving supplier, be aware of any debit balances on your account. You’ll need to pay these upon leaving.

Green performance

Shell Energy provides 100% renewable electricity to its customers and it’s all certified by Renewable Energy Guarantees of Origin (REGOs). The business also contributes to nature-based carbon offset programs that focus on protecting the natural forest ecosystems which help to reduce CO2 emissions globally.

Understanding your
Shell Energy bill

Your statements and bills can be viewed in your YourEnergyApp, but you’ll be emailed when your bill is ready.

Your online or paper bill will tell you:

  • Account and bill details
  • Statement summary
  • Payment details
  • Could you pay less
  • About your tariff
  • About your usage
  • Electricity charges
  • Electricity supply number
  • Gas charges
  • Gas supply number

How to switch to Shell Energy

Love Energy Savings can handle a switch to Shell Energy for you. We’ll get everything sorted for you by liaising with your current provider and the Shell Energy team.

Enter your details here to generate a quote for your home and then simply choose the tariff that's right for you.

See how much you could save on your business energy in 60 seconds!

Energy saving FAQs

  • List of business energy suppliers

    At Love Energy Savings, we work with the following energy suppliers:

    • Avanti Gas
    • British Gas
    • CNG
    • Crown Gas & Power
    • Dual Energy
    • EDF
    • EON
    • Gazprom Energy
    • Npower
    • Octopus Energy
    • Opus
    • Scottish Power
    • Total Gas & Power
    • Utilita
  • Who is the cheapest energy provider for businesses?

    The cheapest energy provider for businesses will depend on a number of factors, such as:

    • Your location
    • The size of your premises
    • Your current supplier
    • Current spend on business energy
    • Current consumption of kWh units and current standing charges
    • Meter type (standard, economy 7, maximum demand or half hourly)

    The easiest way to find the cheapest energy provider is to compare energy prices.

  • Who is the best energy supplier?

    Choosing the best energy supplier for your business is very important. You want to know that the provider you choose will value you as a customer, that you’ll receive excellent customer service and that the company acts with total transparency.

    Which? consumer magazine published a survey that compared key suppliers on a number of factors including:

    • Bill accuracy
    • Customer service (phone)
    • Customer service (online)
    • Complaints handling
    • Helping you understand and reduce energy use
    • Value for money

    Take a look at the ‘Best and worst energy companies for 2019’ survey for more information.

  • What do I have to do to switch my business energy supplier?

    Switching your business energy has never been easier. Once you’ve found a supplier and quote which suits your business’ needs simply hit ‘Buy Now’ or wait for one of our agents to contact you. Once you’re happy to proceed, we’ll handle the entire switch for you. We’ll need a few additional bits of information along the way, but this will all be explained in your welcome pack