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Green Star Energy reviews, prices and tariffs

Launched in 2013, Green Star Energy (formerly Pioneer Energy) set its sights on providing excellent customer service and cheap pricing that is easy to access and understand. It’s a tried and tested method that’s seen the company successfully serve 2 million customers in the USA and Canada under its former parent company, Just Energy Group Inc; an achievement it is hoping to replicate in the UK.

Green Star started life as the residential arm of UK commercial electricity and gas supplier Hudson Energy Supply UK Ltd, giving it a lot of experience of the UK market. In 2018, they were appointed by Ofgem to take over the customer accounts of Newcastle-based Future Energy, which ceased trading in January 2018. The company was acquired by Shell Energy Retail Ltd at the end of 2019, but due to its strong brand, it will continue to trade under the Green Star name.

Green Star Energy also offers a Perks Reward scheme to its customers who sign up to its Perks plan, that allows them to redeem points earned on gift cards across shopping, dining and entertainment retailers. Environmentally conscious, Green Star Energy is committed to providing renewable energy and low carbon alternatives to its customers.

  • Ownership

    Green Star Energy is now owned by Shell Energy Retail Ltd following their acquisition of the company in November 2019.

    Shell Energy Retail Ltd is owned by Royal Dutch Shell plc, incorporated in England & Wales. Formerly First Utility, the company was founded in 2008 by Mark Daeche, Marcus Citron, and Darren Braham, a spin-off from First Telecom targeting the domestic and business energy markets.

  • Location

    Green Star Energy’s postal address is:

    Elder House 3rd Floor,

    586-592 Elder Gate,

    Milton Keynes,

    MK9 1LR.

    If you choose to switch through Love Energy Savings, one of our representatives will contact Green Star Energy’s team on your behalf, saving you the hassle of back and forth communications. That way, you get the energy tariff you want with minimal fuss.

  • Green Star Energy prices and tariffs

    Residential Tariffs

    Green Star Energy has a range of tariffs to suit it’s customers needs.

    Fixed Rate

    A fixed-rate tariff offers customers peace of mind with fixed prices for the duration of the contract. Be aware that although the prices are fixed, if your usage varies your bill will too.

    They have 3 fixed rate tariffs running currently:

    Smarter Home 36m v1

    • Fixed for 36 months
    • Direct Debit only payment
    • Green Energy
    • Perks Rewards
    • Smart Bundle Discount

    Fix for Less 12m v5

    • Fixed for 12 months
    • Direct Debit only payment
    • Green Energy

    Fix fand Beat Cancer 12m v1

    • Fixed for 12 months
    • £25 donation per fuel to the new MK Cancer Centre
    • Direct Debit only payment
    • Green Energy

    Variable Rate

    Green Star Energy’s variable rate tariffs will go up and down in line with the market, so although you may benefit from lower prices if there’s a drop in the market price, you will also see your prices rise should the market prices go up.

    Standard Plus

    • Variable Rates
    • Direct Debit, Cash, Cheque

    Standard PAYG

    • Pay As You Go
  • Supply Source

    The supply source for Green Star Energy is 100% renewable.

    Compare these statistics to the typical fuel mix from UK suppliers in our wholesale energy guide.

  • Financial Performance

    The latest financial figures for Shell Energy are from End of 2018. They are as follows:

    Metric 2018 2017
    Turnover £850.4m £858.3m
    Gross profit £115.9m £133.5m
    (Loss)/Profit for the Year (£20.3m) £23.9m

    You can view a full statement for Shell Energy’s financial report here.

  • Awards

    At time of checking, we were unable to find any awards for Green Star Energy.

  • Cancellation policy

    Green Star Energy’s terms and conditions on their website state that you can cancel your contract within the first 14 days, after that it is a binding contract and cancellations may be subject to an exit fee.

    Green Star Energy will notify you of any money owed to you, or any money owed by you in your final bill, which must be settled in full.

  • Green performance

    Green Star Energy guarantees 100% renewable electricity. They actively offset carbon emissions with the help of Carbon Footprint, and also support reforestation projects both here in the UK and in the Amazon. On the website Green Star Energy features a carbon footprint calculator so customers are able to see the impact of their annual emissions and advice on how they can offset them.

See how much you could save on your business energy in 60 seconds!

Understanding your Green Star Energy bill

Your online or paper bill will tell you:

  • The billing period (typically monthly)
  • The tariff that you’re currently on (called Product Type)
  • What you owe and when it needs to be paid
  • Your estimated energy usage over the billing period
  • A detailed breakdown of your usage (on a dual-fuel tariff, you’ll get a breakdown of both gas and electricity)
  • A breakdown of how the price has been calculated for transparency
Green Star Energy Bill

How to switch to Green Star Energy

Love Energy Savings can handle a switch to Green Star Energy for you, whether you’re switching from a different supplier or just want a different Green Star tariff. We’ll get everything sorted for you by liaising with your current provider and the Green Star Energy team.

Enter your details here to generate a quote for your home and then simply decide if it’s the right supplier for you.

See how much you could save on your business energy in 60 seconds!

Energy saving FAQs

  • List of business energy suppliers

    At Love Energy Savings, we work with the following energy suppliers:

    • Avanti Gas
    • British Gas
    • CNG
    • Crown Gas & Power
    • Dual Energy
    • EDF
    • EON
    • Gazprom Energy
    • Npower
    • Octopus Energy
    • Opus
    • Scottish Power
    • Total Gas & Power
    • Utilita
  • Who is the cheapest energy provider for businesses?

    The cheapest energy provider for businesses will depend on a number of factors, such as:

    • Your location
    • The size of your premises
    • Your current supplier
    • Current spend on business energy
    • Current consumption of kWh units and current standing charges
    • Meter type (standard, economy 7, maximum demand or half hourly)

    The easiest way to find the cheapest energy provider is to compare energy prices.

  • Who is the best energy supplier?

    Choosing the best energy supplier for your business is very important. You want to know that the provider you choose will value you as a customer, that you’ll receive excellent customer service and that the company acts with total transparency.

    Which? consumer magazine published a survey that compared key suppliers on a number of factors including:

    • Bill accuracy
    • Customer service (phone)
    • Customer service (online)
    • Complaints handling
    • Helping you understand and reduce energy use
    • Value for money

    Take a look at the ‘Best and worst energy companies for 2019’ survey for more information.

  • What do I have to do to switch my business energy supplier?

    Switching your business energy has never been easier. Once you’ve found a supplier and quote which suits your business’ needs simply hit ‘Buy Now’ or wait for one of our agents to contact you. Once you’re happy to proceed, we’ll handle the entire switch for you. We’ll need a few additional bits of information along the way, but this will all be explained in your welcome pack

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