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British Gas Reviews, News & Updates

British Gas is the UK’s biggest domestic energy supplier. It’s the oldest energy provider in the country, dating as far back as the 18th century. Since then, it’s become a household name, servicing millions of homes and businesses across the country.

As one of the most recognisable brands in the energy industry, they are firmly apart of the UKs ‘Big Six’.

To better manage their business energy customers, they have created British Gas Lite. This part of the business manages lower usage small businesses spending less than £10k annually on their energy.

For larger businesses, they offer more bespoke tariffs under their British Gas Business brand.

As one of the UKs leading energy suppliers for both domestic and business customers, they offer:

Domestic Households

  • Online Account Management
  • Flexible Tariffs
  • Smart Meters
  • Warm Home Discount
  • Additional HomeCare cover

Business Energy Customers

  • Flexible and simple purchasing
  • Expert advice on energy management
  • Usage insights
  • Custom tariffs
  • Online management

British Gas reviews are currently average. With over 60,000 reviews on Trustpilot, they have an average rating of 3.2 out of a possible 5 stars.


  • British Gas prices and tariffs

    British Gas prices are very competitive. They offer a variety of tariffs for both domestic and business customers.

    Domestic Customer Tariffs

    The average price of the Standard Variable is £89.86 per month (£1,078.27 annually).

    Tariff Benefits

    • No End Date
    • No Exit Fees
    • Prices can go up and down
    • Capped price set by Ofgem

    The average price of the HomeEnergy Secure May 2023v2 (Fixed) is £93.92 (£1,126.99 annually).

    Tariff Benefits

    • Fixed prices until 31st May 2023
    • 100% energy is matched with renewable electricity
    • £40 exit fee per fuel.

    Average price calculations are based on a family of 4 living in a 3 bedroom house.

    Business Energy Tariffs

    As businesses must switch treat their gas and electricity separate, here are some of the cheapest business energy tariffs available to British Gas customers.

    1 Year Fixed Rate Electricity

    Unit Rates p/kWh

    Unit Charge: 21.410p

    Standing Charge 46.780p

    Business electricity customers will be eligible for a 7% discount if they choose to pay via direct debit.

    1 Year British Gas Lite Partner Gas Tariff

    Unit Rate p/kWh

    Unit Charge: 4.610p

    Standing Charge p/day: 960.000p

    Please note that if you compare with Love Energy Savings, cheaper prices may be available as we have negotiated exclusive deals with a wide range of suppliers. You can compare prices here.   

  • Ownership

    British Gas is a subsidiary of Centrica. Centrica own several energy companies throughout the UK and Ireland: including Scottish Gas and Bord Gais Energy. British Gas’ Chief Executive is Sarwjit Sambhi. Centrica’s chairman is Scott Wheway.

  • Location

    British Gas are one of the largest energy companies in the UK. As a result, they have a lot of staff working in customer service. This means that there are a lot of ways to get in contact.

    For existing customers, the best number to call is 0333 202 9802. This is the general customer service number, available between 8am and 8pm on most days.

    It is possible to write to British Gas. They have a PO box address at: PO Box 227, Rotherham, S98 1PD.

    The head office address is Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.

  • Green Performance

    British Gas Fuel Mix Disclosure table for 1st April 2019 to 31st March 2020

    Energy Source

    British Gas Average

    UK Average










    Natural gas



    Other fuels



    CO2 emissions

    0 g/kWh

    205 g/kWh

    High-level radioactive waste

    0.0017 g/kWh

    0.0012 g/kWh

  • Cancellation Policy

    To cancel your energy contract with British Gas simply get in touch with them. They will send you a final meter reading. This may need a professional reading for accuracy.

    Typically, British Gas charge £40 per fuel for domestic contract cancellations.

    Businesses are advised to not break their business energy contract as it comes with substantial penalty fees.

See how much you could save on your business energy in 60 seconds!

Understanding your
British Gas bill

Most British Gas bills are now viewable online; British Gas will send you an email when your bill is due.

Your online or paper bill will tell you:

    • The billing period (typically monthly)
    • What you owe and when it needs to be paid
    • Your estimated energy usage over the billing period
    • A detailed breakdown of your usage (on a dual-fuel tariff, you’ll get a
    • breakdown of both gas and electricity
    • A comparison of this usage compared to last year
    • A breakdown of how the price has been calculated for transparency

Learn more about energy bills.

British Gas Bill

How to switch to British Gas

Switching to British Gas from your current provider -- or even just getting a better deal on your current British Gas tariff -- is easy with Love Energy Savings. Simply enter your details here to generate energy quotes for your home or business. Then, select the British Gas tariff that best meets your needs.

Our operators will handle the rest, including communicating with your current provider and the team at British Gas. That way, you don’t need to do a thing. Switch and save today.

See how much you could save on your business energy in 60 seconds!

Energy saving FAQs

  • List of business energy suppliers

    At Love Energy Savings, we work with the following energy suppliers:

    • Avanti Gas
    • British Gas
    • CNG
    • Crown Gas & Power
    • Dual Energy
    • EDF
    • EON
    • Gazprom Energy
    • Npower
    • Octopus Energy
    • Opus
    • Scottish Power
    • Total Gas & Power
    • Utilita
  • Who is the cheapest energy provider for businesses?

    The cheapest energy provider for businesses will depend on a number of factors, such as:

    • Your location
    • The size of your premises
    • Your current supplier
    • Current spend on business energy
    • Current consumption of kWh units and current standing charges
    • Meter type (standard, economy 7, maximum demand or half hourly)

    The easiest way to find the cheapest energy provider is to compare energy prices.

  • Who is the best energy supplier?

    Choosing the best energy supplier for your business is very important. You want to know that the provider you choose will value you as a customer, that you’ll receive excellent customer service and that the company acts with total transparency.

    Which? consumer magazine published a survey that compared key suppliers on a number of factors including:

    • Bill accuracy
    • Customer service (phone)
    • Customer service (online)
    • Complaints handling
    • Helping you understand and reduce energy use
    • Value for money

    Take a look at the ‘Best and worst energy companies for 2019’ survey for more information.

  • What do I have to do to switch my business energy supplier?

    Switching your business energy has never been easier. Once you’ve found a supplier and quote which suits your business’ needs simply hit ‘Buy Now’ or wait for one of our agents to contact you. Once you’re happy to proceed, we’ll handle the entire switch for you. We’ll need a few additional bits of information along the way, but this will all be explained in your welcome pack

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