British Gas Reviews, News & Updates
British Gas is the UK’s biggest domestic energy supplier. It’s the oldest energy provider in the country, dating as far back as the 18th century. Since then, it’s become a household name, servicing millions of homes and businesses across the country.
As one of the most recognisable brands in the energy industry, they are firmly apart of the UKs ‘Big Six’.
To better manage their business energy customers, they have created British Gas Lite. This part of the business manages lower usage small businesses spending less than £10k annually on their energy.
For larger businesses, they offer more bespoke tariffs under their British Gas Business brand.
As one of the UKs leading energy suppliers for both domestic and business customers, they offer:
Domestic Households
- Online Account Management
- Flexible Tariffs
- Smart Meters
- Warm Home Discount
- Additional HomeCare cover
Business Energy Customers
- Flexible and simple purchasing
- Expert advice on energy management
- Usage insights
- Custom tariffs
- Online management
British Gas reviews are currently average. With over 60,000 reviews on Trustpilot, they have an average rating of 3.2 out of a possible 5 stars.
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British Gas prices and tariffs
British Gas prices are very competitive. They offer a variety of tariffs for both domestic and business customers.
Domestic Customer Tariffs
The average price of the Standard Variable is £89.86 per month (£1,078.27 annually).
Tariff Benefits
- No End Date
- No Exit Fees
- Prices can go up and down
- Capped price set by Ofgem
The average price of the HomeEnergy Secure May 2023v2 (Fixed) is £93.92 (£1,126.99 annually).
Tariff Benefits
- Fixed prices until 31st May 2023
- 100% energy is matched with renewable electricity
- £40 exit fee per fuel.
Average price calculations are based on a family of 4 living in a 3 bedroom house.
Business Energy Tariffs
As businesses must switch treat their gas and electricity separate, here are some of the cheapest business energy tariffs available to British Gas customers.
1 Year Fixed Rate Electricity
Unit Rates p/kWh
Unit Charge: 21.410p
Standing Charge 46.780p
Business electricity customers will be eligible for a 7% discount if they choose to pay via direct debit.
1 Year British Gas Lite Partner Gas Tariff
Unit Rate p/kWh
Unit Charge: 4.610p
Standing Charge p/day: 960.000p
Please note that if you compare with Love Energy Savings, cheaper prices may be available as we have negotiated exclusive deals with a wide range of suppliers. You can compare prices here.
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Ownership
British Gas is a subsidiary of Centrica. Centrica own several energy companies throughout the UK and Ireland: including Scottish Gas and Bord Gais Energy. British Gas’ Chief Executive is Sarwjit Sambhi. Centrica’s chairman is Scott Wheway.
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Location
British Gas are one of the largest energy companies in the UK. As a result, they have a lot of staff working in customer service. This means that there are a lot of ways to get in contact.
For existing customers, the best number to call is 0333 202 9802. This is the general customer service number, available between 8am and 8pm on most days.
It is possible to write to British Gas. They have a PO box address at: PO Box 227, Rotherham, S98 1PD.
The head office address is Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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Green Performance
British Gas Fuel Mix Disclosure table for 1st April 2019 to 31st March 2020
Energy Source
British Gas Average
UK Average
Renewables
76%
38%
Nuclear
24%
17%
Coal
0%
4%
Natural gas
0%
39%
Other fuels
0%
2%
CO2 emissions
0 g/kWh
205 g/kWh
High-level radioactive waste
0.0017 g/kWh
0.0012 g/kWh
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Cancellation Policy
To cancel your energy contract with British Gas simply get in touch with them. They will send you a final meter reading. This may need a professional reading for accuracy.
Typically, British Gas charge £40 per fuel for domestic contract cancellations.
Businesses are advised to not break their business energy contract as it comes with substantial penalty fees.
Understanding your
British Gas bill
Most British Gas bills are now viewable online; British Gas will send you an email when your bill is due.
Your online or paper bill will tell you:
- The billing period (typically monthly)
- What you owe and when it needs to be paid
- Your estimated energy usage over the billing period
- A detailed breakdown of your usage (on a dual-fuel tariff, you’ll get a
- breakdown of both gas and electricity
- A comparison of this usage compared to last year
- A breakdown of how the price has been calculated for transparency
How to switch to British Gas
Switching to British Gas from your current provider -- or even just getting a better deal on your current British Gas tariff -- is easy with Love Energy Savings. Simply enter your details here to generate energy quotes for your home or business. Then, select the British Gas tariff that best meets your needs.
Our operators will handle the rest, including communicating with your current provider and the team at British Gas. That way, you don’t need to do a thing. Switch and save today.