If you are looking for a domestic energy supplier who specialises in prepayment and smart meters, Utilita Energy is the best choice for you.
Utilita is the UK’s biggest supplier of prepayment and smart meters. Smart meters represent an area of the energy market that's always evolving, with advances in technology coming along all the time. Utilita has built its reputation on being the most reliable supplier to specialise in smart meter technology, making it a strong contender for supplying households throughout the UK.
Utilita Energy has a range of home energy products for customers to choose from, designed for those who want to keep their energy bills to a budget.
Ownership
Utilita is an independent energy supplier. It emerged in 2003 to use its expertise and smart metering technology to make life easier for household energy users across the UK.
More recently, Utilita entered into a partnership with Secure Meters (UK) Ltd to combat fuel poverty by installing new smart meters and prepayment
Location
Utilita Energy’s registered address is:
Hutwood Court
Bournemouth Road
Chandler’s Ford
Eastleigh
Hampshire
SO53 3QB
When you switch to Utilita through Love Energy Savings, one of our representatives will contact Utilita Energy directly to manage the entire switch for you.
Utilita prices and tariffs
Utilita offers a variety of credit and prepayment tariffs for homes all across the UK. Many of these tariffs have two or three different rates, depending on the time of day in which you use your energy.
One of the advantages of their Smart Economy 7 tariffs is that they have no standing charges. This adds to the savings you make if you stick to using appliances during the agreed off-peak periods.
Supply source
Utilita’s latest fuel mix disclosure was for April 2017 to March 2018, which was as follows:
You can learn more about the typical fuel mix you can expect from UK suppliers in our wholesale energy guide.
Financial performance
Utilita’s latest accounts were submitted in December 2019, made up to March 2019. The key financial figures for that period are as follows:
| Metric | 2019 | 2018 |
| Turnover | £717.7m | £540.4m |
| Gross Profit | £49m | £63.6m |
| (Loss)/profit for the financial year | (£27.8m) | £8m |
You can see Utilita’s full accounts at Companies House.
Awards
Utilita has made big leaps in making energy management easier for its customers. Most recently, it garnered the following awards:
- “Best App” — Uswitch Energy Awards (2020)
Cancellation policy
You have a 14-day cooling-off period starting on the date you enter into your contract with Utilita. During this time, you can cancel the contract at any point without incurring additional charges.
After this time, you’ll need to give 30 days’ notice to cancel your contract. If you choose to switch through Love Energy Savings, we can arrange this on your behalf. While there are no exit fees, you will need to pay the remaining balance on your account before the switch can go through,
Green Performance
Utilita supports environmental initiatives by making them available to all customers. Currently, Utilita is involved with the Green Deal, a UK Government initiative to help people invest in renewable energy and energy efficiency products and the Energy Companies Obligation (ECO) scheme.
Previously, it has helped promote the Feed-in Tariff scheme, until the government closed it to new applicants in 2019.
Understanding your Utilita energy bill
Your Utilita bill will be posted or emailed to you on a monthly basis. On your bill, you’ll find the following information:
- Your Customer Reference Number
- Your current balance (including any balance carried over from the last bill if your account is in debit)
- The bill date (the date the bill was sent to you)
- The billing period (the period in which you used the energy you’re now being billed for)
- Charges broken down by fuel type (gas and electricity)
- Total charges for the period
- Payment deadline
- Tips on how to reduce your bill going forward
- Your latest and previous meter readings (including whether they were estimated or given)
- Your payment reference numbers (for use if you’re not paying by Direct Debit)
How to switch to Utilita Energy
Switching to Utilita Energy from your current provider -- or even just getting a better deal on your current Utilita Energy tariff -- is easy with Love Energy Savings. Simply enter your details here to generate energy quotes for your home or business. Then, select the Utilita Energy tariff that best meets your needs.
Our operators will handle the rest, including communicating with your current provider and the team at Utilita Energy. That way, you don’t need to do a thing. Switch and save today.