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Anglian Water - Business Water Supplier Review

Since the deregulation of the commercial water market on the 1st of April 2017, business owners have had more choices than ever. Now, business owners no longer have to rely on their regional suppliers for water services. They can enter into contracts with any of the business water suppliers that work with consumers in their regions.

Anglian Water business water serves a large number of companies in England and Wales. But does this supplier’s reputation precede it? Our experts explore which services Anglian Water offers, what existing customers think about the services, and how much it supports eco-conscious programmes.

Introduction to Anglian Water

Anglian Water helps consumers ‘Love Every Drop’. It is a principal subsidiary of Anglian Water Group Limited, which is owned by a consortium of long-term investors that represent millions of individual pension holders.

This company was first founded in 1989 and is now the largest fresh water and water recycling company in England and Wales by geographical area. It offers business owners freshwater, trade effluent, and leakage maintenance services. Over seven million people in the East of England and Hartlepool depend on Anglian Water for water services.

Anglian Water business water waves the flag for responsible businesses. In 2017, this commercial water supplier was recognised for its contribution to the community. It won the Community’s Responsible Business of the Year Award. Anglian Water also responded to the needs of the community and launched a £1 million Positive Difference Fund to support front-line Covid-19 relief efforts. It also reflects the aims set out in the United Nations’ Sustainable Development Goals.

Consumers can read about Anglian Water’s Water Resources Management Plan. Every five years, the team behind Anglian Water creates a new plan. The plan outlines how the company will meet the current and future needs of its consumers. Each outline looks a minimum of 25 years into the future.

Anglian Water does not just invest in environmental practices. This business water supplier received recognition from Ofwat for its customer service support practices. It was ranked as the top-performing water and water recycling company from 2015 to 2022.

Anglian Water Commercial Water Services

Anglian Water business water customers can access fresh water and wastewater services. This commercial water supplier stands out from the crowd by creating detailed, comprehensive guides. Business owners can find advice about drinking water, hard water, lead, fluoride, and discoloured water on the website. The website is an invaluable resource for business owners who want to better understand their usage and even some of the problems that arise from different environmental factors.

Trade effluent is water that has been used in non-domestic processes. Examples of trade effluent include water from a hair salon that contains shampoo and water that runs off cars at a car wash. Business owners can find detailed information about trade effluent on Anglian Water’s website. They can even find details on how to apply for consent to release trade effluent into sewers.

Anglian Water also leads the way in leakage monitoring. It has one of the biggest leakage monitoring systems in the UK. It invests in modern technology and regular training for its leakage detection technicians. Anglian Water business water customers can expect prompt responses and quick fixes.

Anglian Water Business Water Reviews

Trustpilot is an excellent source of information for business owners who want to make informed decisions about their future suppliers. All the big-name commercial water suppliers have a Trustpilot account.

Some suppliers create separate accounts for domestic and business customers. This can be positive, but can also be an attempt to hide poor reviews on the original account. Anglian Water has commercial water and a domestic water account on Trustpilot.

The business water account has 3.8/5 stars on Trustpilot and an average rating of great. 33% of customers think that the services are excellent, whereas only 56% of customers think that the services are bad. This account only has nine reviews. Business owners might find more relevant information on Anglian Water’s main Trustpilot account, which has 3/5 stars on Trustpilot and a rating of average.

54% of customers think that the services are excellent, whereas 38% of customers think that the services are bad. Excellent reviews mention quick resolutions for billing issues, and negative reviews warn prospective customers about representatives with ‘zero compassion’.

A representative from Anglian Water replies to all the reviews with solutions.

Anglian Water Average Business Water Prices

Anglian Water business water customers can expect transparent pricing information. Like a lot of commercial water suppliers, Anglian Water publishes its wholesale charges on its website.

Why Switch Commercial Water Suppliers?

There are lots of reasons why business owners switch business water suppliers. Here are just a few of the reasons why it is a good idea to compare suppliers.

  • Secure cheaper unit rates - Lots of business owners spend precious time and energy implementing water-saving tips and tricks, only to discover that the overall difference is unimpressive. The easiest way to reduce the cost of monthly utilities is to switch suppliers. The newly deregulated market is very competitive, and suppliers understand the importance of affordable unit rates.
  • Enter into long-term contracts - Although long-term contracts are not suitable for every commercial water customer, they do have their benefits. Long-term contracts have fixed unit rates. Fixed, long-term contracts are perfect for business owners who want consistent, or at least predictable, bills.
  • Invest in environmentally-friendly practices - Affinity Water business water consumers already benefit from eco-friendly practices. It is one of the few suppliers that have a strong sense of social responsibility. Business owners can improve their reputation by investing in suppliers that uphold environmentally-friendly practices.
  • Get better customer service support - Poor customer service support is one of the main reasons why business owners switch suppliers. With sites like Trustpilot providing a more accurate review of customer service than ever before, lots of suppliers are putting in place a range of advanced support options.

How to Switch Business Water Suppliers?

Switching suppliers is an often misunderstood process. Lots of business owners are wary of even comparing suppliers because they have heard that the switching process is long and complicated.

At Love Energy Savings, we take the stress away from switching. We have helped thousands of commercial water consumers switch to a more suitable supplier. A hassle-free switching process starts with our comparison generator. This generator eliminates the time and stress that comes with researching all the suppliers on the market. Business water consumers do not have to spend hours surveying the market - our comparison generator does all the hard work for them.

Visit our business water page for more information about our switching service.

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