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Affinity Water - Business Water Supplier Review

The commercial water market was deregulated on the 1st of April 2017. Ofwat, the regulatory body that manages the water industry, decided that consumers would be better served by a deregulated market.

Business owners (who once had to get water services from the supplier in their region) can now choose from several different suppliers. The deregulation of the market has provoked a lot of competition between suppliers. Now, suppliers are under more pressure than ever to improve their services, customer support practices, and prices.

Affinity Water is just one of the suppliers that are active in the UK market. Our experts assess Affinity Water business water in terms of the range of services on offer, customer satisfaction ratings, and prices for small, medium, and large businesses.

Introduction to Affinity Water

Affinity Water became active on the market on the 1st of October, 2012. This business water supplier is owned by a consortium of long-term investors including the Allianz Group, HICL, and DIF. It supplies 950 million litres of water every single day to over 78,000 non-domestic consumers and over 1.4 million homes.

Domestic and business water consumers in parts of Bedfordshire, Buckinghamshire, Essex, Greater London, Hertfordshire, Surrey, Essex, and Kent can rely on Affinity Water for freshwater services.

We recommend this commercial water supplier to eco-conscious business owners. Affinity Water has a rich history of restoration and sustainability projects. Affinity has created The Revitalising Chalk Rivers programme, which is all about ‘restoring the rivers and enhancing habitats. Even better, this supplier has committed to reducing the amount of water that it takes from the environment by 78 million litres per day by 2025.

Affinity Water Commercial Water Services

Affinity Water business water only offers freshwater services.

Commercial water charges are visible on the website. Consumers can find details about charges for the 2022/2023 year online. Affinity also maintains a public record of its prices for past years.

Affinity Water offers commercial customers a range of meter reading and data logging services. Like most water suppliers, Affinity does not accept privately installed or exchanged water meters. Customers can find a list of approved meters on the website.

This commercial water supplier recognises the Water Industry Accredited Entity Scheme (WIRSAE) and will allow accredited entities under the scheme to carry out lots of activities on behalf of retailers. Browse through the Accredited Entities page for more information.

Audits are often overlooked yet valuable services. Regardless of whether suppliers offer audits, it is a good idea to be aware of them. Read our article to discover how a business water audit can reduce monthly expenses.

Affinity Water Business Water Reviews

When it comes to finding a new business water supplier, one of the most important things to consider is reviews. Business owners can find accurate reviews from existing customers on Trustpilot.

Trustpilot is a great source of information for prospective customers. Existing customers leave realistic, relevant reviews. The reviews cover things like customer support, services, and prices.

Affinity Water business water has 2.9/5 stars on Trustpilot and an overall rating of average. It only has 149 reviews, which are from a combination of domestic and commercial customers. Some of the reviews might be irrelevant to business owners.

36% of customers think that the services are excellent and 48% of customers think that the services are bad. Excellent reviews mention easy billing processes for portfolio accounts and bad reviews warn prospective customers to beware of the company’s contempt for existing customers. Affinity Water could better support customers by employing a representative to reply to reviews.

Affinity Water Average Business Water Prices

Commercial water suppliers all have different prices. Ofwat, the regulatory body that oversees the water industry, decides how much suppliers can charge for water. It assesses water rates once a year and publishes changes on the 1st of April each year. Suppliers can charge whatever they want for water, as long as they stay within the boundaries set out by Ofwat.

Affinity Water business water customers pay different unit rates depending on which region their premises are located in.

Average small business customers in the Central Region who have 15mm meters can expect to pay £505.22 per year. Average medium business customers in the Central Region who have 40mm meters should expect to pay £4,679.34 per year. Finally, average large business customers in the Central Region who have 100mm meters can expect to pay £46,395 per year.

Why Switch Commercial Water Suppliers?

Business owners seek new commercial water suppliers for lots of reasons.

  • Find cheaper rates - The number one reason why business owners search for new suppliers is to find cheaper rates. Now, business water suppliers are more competitive than ever. They are constantly competing with other suppliers to secure new customers. By switching business water suppliers, business owners can greatly reduce their monthly bills.
  • Better understand the water market -The water market only became deregulated in 2017. Lots of business owners are still confused about the implications of this drastic change. At Love Energy Savings, we encourage business owners to survey the market. When consumers better understand the water market, they can make informed decisions about their expenses.
  • Secure long-term contracts - Long-term fixed contracts are perfect for business owners who want consistent unit rates. If the premises uses more water from one month to the next, the overall bill will still be higher. Long-term fixed unit rates offer business owners the opportunity to secure consistent bills.
  • Discover eco-conscious suppliers - Environmentally-conscious projects are more common than ever. Affinity Water business water is just one of the options available to consumers who want to take an eco-friendly approach to water utilities. Lots of other suppliers build eco-friendly practices into their operations.
  • Improved customer service support - Customer service is one of the biggest reasons why consumers switch suppliers. Lots of business owners secure contracts with big-name suppliers. They soon find that big-name suppliers do not necessarily have the best customer service support. Customer service support can make or break utility services.

How to Find Business Water Suppliers?

Finding a new business water supplier can seem daunting. Business owners have lots of responsibilities to juggle, and utility bills can often fall to the bottom of their to-do lists.

At Love Energy Savings, we take the stress away from switching. We have helped thousands of commercial water consumers switch to a more suitable supplier. A hassle-free switching process starts with our comparison generator. This generator eliminates the time and stress that comes with researching all the suppliers on the market. Business water consumers do not have to spend hours surveying the market - our comparison generator does all the hard work for them.

Visit our business water page for more information about our switching service.

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