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Bristol Water - Business Water Supplier Review

Ofwat, the regulatory body that manages the water industry, deregulated the water market on the 1st of April 2017. Previously, business owners had to enter into a contract with the water supplier that oversaw their region. Now, they can choose from several commercial water suppliers. 

This change has sparked a lot of competition in the industry. Big suppliers, which once relied on their reputations to secure new customers, now have to deliver a range of services at affordable prices. 

Bristol Water is one of the oldest established suppliers on the market. Our team have reviewed Bristol Water’s business water to create a comprehensive guide on the supplier. Business owners who appreciate eco-friendly practices, transparent prices, and friendly customer support representatives should keep reading. When business owners better understand the market, they can easily switch business water suppliers.

Introduction to Bristol Water

Domestic and commercial water customers have relied on Bristol Water for more than 150 years. This long-standing business water supplier was founded in 1846. It supplies water to 1.2 million people across 500,000 homes and businesses in Bristol City, North Somerset, and areas of Bath, North East Somerset, and South Gloucestershire. 

Bristol Water presents itself as ‘more than just a water company.’ It is a conscientious supplier that understands the importance of social responsibility. Ofwat has awarded Bristol Water £620,000 (alongside Castle Water, Binnies, RWE, and The University West of England) to explore ‘a local and lower-carbon alternative to drought planning’. 

This supplier also has a programme called The Bristol Water Challenge Panel. This panel reassures Ofwat that Bristol Water has incorporated and considered the needs of its customers. Bristol Water business water customers can expect to see policy changes that reflect their opinions. 

Prospective customers can also regularly review Bristol Water’s performance. This page displays details about the supplier’s Annual, Performance, and Financial Reports. Business owners who have an analytical mind will love this supplier. Bristol Water has even dedicated space on its website to outline its plans up until 2050. 

Bristol Water Commercial Water Services

Commercial water consumers can depend on Bristol Water for a range of retail and wholesale services. The information on the site is clear and concise. Business water customers are never left in the dark. 

Prospective customers should note that Bristol Water does not carry out meter readings. Domestic and non-domestic customers can still have meters, but Pelican Business Services will read their meters. For more information, Bristol Water business water customers should call Pelican Business Services directly on 0345 600 3600.

Business owners can find a range of relevant price information on the website. Whether they want to assess wholesale prices for 2022/23, browse through the Statement of Assurance for 2022/23, or read through the Retailer Wholesaler Group (RWG) Good Practice Alignment, they can find quick links on the website. 

Bristol Water Business Water Reviews

Lots of business owners make the mistake of instantly opting for a commercial water supplier that has a good reputation. When it comes to choosing a new supplier, there are lots of factors to think about. Customer reviews can give prospective customers a comprehensive look into the supplier’s practices and procedures.

At Love Energy Savings, we rely on Trustpilot. Trustpilot is a well-established review site that invites existing customers to leave realistic reviews on things such as pricing, support, services, and packages. 

Bristol Water has 4.5/5 stars on Trustpilot and an overall rating of excellent. 100% of reviewers think that the services are excellent. Some reviewers applaud the ‘outstanding’ response times and others mention long-standing contracts. A representative from Bristol Water replies to all the reviews. 

Bristol Water only has 14 reviews, which is strange considering the number of years that it has been active on the market. Prospective Bristol Water business water customers should be wary of the lack of customer reviews. Bristol Water might have deleted an old Trustpilot account with poor views. 

Bristol Water Average Business Water Prices

Commercial water consumers can find detailed information about wholesale prices on the website. Business owners can browse through this wholesale prices document to find out how much they might pay for water services.  

This supplier groups non-domestic charges in bands based on annual consumption. Bristol Water business water customers will be placed in a band from A to G. The band depends on how much water they consume. 

Small businesses that consume less than 1,000 cubic metres of water each year can expect a fixed annual charge of £5.32 and a volume charge of £1.3935 per cubic metre. Medium-sized businesses that use more than 15,000 but less than 50,000 cubic metres of water will have a fixed annual charge of £1,920.46 and a volume charge of £1.2016 per cubic metre. Large businesses that use more than 250,000 but less than 500,000 cubic metres of water will have a fixed annual charge of £24,824.72 and a volume charge of £1.0158 per cubic metre.

Why Switch Commercial Water Suppliers?

Commercial water services are an essential part of the day to day operations. Hairdressing salons, factories, and restaurants would not be able to function without a reliable water supply. 

Here are some of the reasons why business owners might want to switch business water suppliers. 

  • Get tailored tariffs - More and more water suppliers are beginning to understand the varying needs of small, medium, and large businesses. Lots of business owners make the mistake of securing the first contract that they find. It is always a good idea to shop around, especially for business owners who need tailored support. 
  • Secure better rates - This is the most common reason why business owners switch suppliers. The newly deregulated market has spawned a lot of competition between suppliers. Commercial water consumers can expect to find better rates when they shop around. 
  • Get fixed rates - When business owners find good rates, it is no surprise that they want to lock them down. Lots of water suppliers offer fixed-term contracts for big companies. Smaller companies might want to avoid fixed-term tariffs, as they allow for less flexibility and growth. However, we do recommend this type of contract for established businesses. 
  • Invest in socially responsible suppliers - Bristol Water business water customers invest in several eco-conscious programmes by default. Socially responsible business owners can boost their reputation by securing a contract with a similarly minded supplier. 
  • Access better customer service - Business owners can spend hours and hours trying to contact an unresponsive supplier. We encourage business owners to compare suppliers and secure better customer service practices. 

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How to Switch Business Water Suppliers?

We speak to hundreds of business owners each year, and a lot of them are wary of the switching process. Switching suppliers does not have to be complicated. It does not have to be a long, drawn-out process.

Our experts understand the importance of tailored services. That is why they have created a comprehensive, hassle-free comparison generator. This generator contains all the best suppliers on the market, alongside important information that will help you compare suppliers.

Commercial water customers only have to pop their details into the generator and wait a minute. In no time at all, they will have a list of relevant suppliers. Our comparison generator makes comparing suppliers easier than ever. 

Once you have chosen a supplier, let us handle the rest.

Bristol Water

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