The water market in Scotland was deregulated in 2008. Before deregulation, business owners had no choice but to accept the water charges set out by their regional supplier.
Now, business owners across Scotland have the power to choose a commercial water supplier that best suits their needs. This is especially useful for small, medium, and large businesses that need tailored support. Lots of business water retailers have appeared on the market, and all of them understand the importance of attracting new customers.
Scottish Water business water is ahead of the competition. It created Business Stream, the first water retailer on the market when it was deregulated. Business owners all over Scotland wonder whether this supplier’s reputation is far better than its services. Keep reading to discover Scottish Water’s services, charges, and customer service reviews.
Visit our business page for more information about switching opportunities.
Introduction to Scottish Water
Scottish Water was founded in April 2002 when three water authorities merged. Currently, it serves both domestic and non-domestic customers. It provides clean water to around 2.2 million households and 240,000 non-domestic properties. Scottish Water business water customers can also access wastewater services.
Like a lot of commercial water suppliers, Scottish Water has put in place a Strategic Plan to ‘support a flourishing Scotland and planet.’ Customers, communities, and stakeholders all have input in this long term, 25-year plan. Scottish Water has already reduced its operational carbon footprint by 41% since 2006 and is committed to achieving net-zero emissions by 2040. Even better, this supplier is ready to embrace the circular economy.
Scottish Water is also part of partnerships that hope to secure Scotland’s reputation as a Hydro Nation. To achieve this goal, it is leading the way in creating a sustainable Scotland. Prospective business water customers can read Scottish Water’s Sustainability Report to see if this supplier lives up to its claims.
This supplier has also entered into a partnership with SEPA (Scottish Environment Protection Agency). Together they have created a Sustainable Growth Agreement and hope to manage rainwater more sustainably, maximise recycling procedures, and invest wisely to protect water environments.
Scottish Water Commercial Water Services
Scottish Water has created a separate company for non-domestic customers. Business Stream provides commercial water customers all over Scotland with freshwater, wastewater, trade effluent, and management services. Over 240,000 businesses trust Scottish Water business water for high-quality water services. After all, it was the first water retailer in the newly deregulated market.
This supplier offers its customers a range of extensive services. Unlike a lot of commercial water suppliers, Scottish Water has created a water management strategy service. This service seeks to help busy business owners with anything from trade effluent consent compliance to reducing water consumption.
Scottish Water Horizons provides non-regulated services to customers. It takes advantage of Scottish Water’s sprawling assets to install high-speed broadband in remote areas of Scotland. It also focuses on delivering fresh water and wastewater infrastructure to support large developments in Scotland. In the background, Scottish Water Horizons is also generating green energy from wind, solar, and wastewater and contributing to Scotland’s net-zero targets.
Scottish Water Business Water Reviews
Customer reviews are one of the most important considerations for business owners who want to find a new, responsive supplier.
Review sites like Trustpilot can tell prospective customers everything they need to know about a business water supplier. Water suppliers make bold claims about their services, especially in the competitive deregulated market. Business Stream claims to pick up customer service calls in an average of 77 seconds. Reviews from existing customers can reveal whether or not suppliers live up to their reputations.
Despite having hundreds of thousands of customers, Scottish Water business water only has 17 reviews on Trustpilot. Some companies create separate Trustpilot accounts for domestic and non-domestic customers. Scottish Water only has one account, which means that business owners might see reviews from domestic water consumers.
Scottish Water has 2.4/5 stars on Trustpilot and an overall rating of poor. 29% of customers think that the service is excellent, whereas an overwhelming 71% think that the service is bad. Excellent reviews mention quick response times and friendly staff. Negative reviews mention appalling service and problems that have not been resolved for six months.
Scottish Water Average Business Water Prices
It is no secret that commercial water consumers want to secure the cheapest rates possible. The deregulation of the water market has created a lot of competition between suppliers. More and more business water suppliers are being transparent about their unit rates in an attempt to secure new customers.
Prospective customers might struggle to find information about charges on Business Stream’s website. It is not easy to find information about charges through the menu. Instead, we searched Google to find the tariffs page. Customers can choose from information about fire tariffs, vacant property tariffs, and general charges.
Unmeasured water has a fixed charge of £179.04 per year and a rateable value charge of £0.02324. Measured water that has over 20mm and up to 25mm connection has a fixed charge of £454 per year.
Why Switch Commercial Water Suppliers?
Scottish Water business water customers know the value of switching suppliers. Here are some of the things that business owners can expect to find when they survey the market.
- Lower unit rates - Now that the Scottish water market is open to new suppliers and competition, existing suppliers have to work harder than ever to secure new customers. One of the ways that they can do this is by reducing their unit rates. Even the smallest change can have a big impact, especially for large established businesses that use thousands of litres of freshwater per year. Business owners can read our Water Efficiency Guide to make small changes right now.
- Improved customer service support - Lots of business water companies claim to have excellent customer service support, but customer reviews tell a different story. By switching to a supplier that has better customer reviews, business owners can save themselves a lot of frustration in the long term.
- Sustainability practices - Sustainability is a hot button topic. Commercial water suppliers such as Scottish Water are in a unique position. They can invest in infrastructure or even alter their existing infrastructure to better protect the environment for future generations. Lots of business owners switch to different suppliers that better reflect their ethical viewpoints.
- Long-term visions - Some business water suppliers create sustainable practices and go another step further by creating long-term plans. Scottish Water has created a 25-year plan that anticipates future problems. By investing in a supplier that cares about long-term sustainability, business owners can secure their futures.
How to Switch Business Water Suppliers?
Like business owners in England, business owners in Scotland can choose from several water suppliers. The newly deregulated market can seem daunting, and lots of business owners are cautious about making the switch.
Business water customers can find the switching process confusing. A lot of research goes into finding the right supplier. There are many considerations, all of which take time and energy. Modern business owners simply do not have enough spare time to research every single commercial water customer on the market. That is why we have created a comprehensive comparison generator.
Our comparison generator contains all the best water suppliers on the market. It is a hassle-free way for business owners to see all the options available to them.
It takes just 60 seconds to add your details to our comparison generator. Press ‘compare now’ and let our generator do its job. Browse through a long list of compatible suppliers and choose the one that best reflects your needs. Next, you can sit back and let us handle the rest. Switching suppliers has never been easier!